Landmark’s Professional Services team exists to do something quite specific: help clients interpret environmental and sustainability risk when standard reporting isn’t enough.
As environmental considerations continue to shape legal due diligence, development viability and investment decisions, the need for expert interpretation has grown. Professional Services brings together consultants, sustainability specialists, reporting experts and customer-facing teams to provide that deeper level of support, whether that’s for a single site, a complex transaction, or a wider portfolio.
Over recent months, we’ve been sharing a Meet the Team series on the Landmark Academy Hub LinkedIn page to introduce the people behind this work and the experience they bring to supporting clients.
A function built around interpretation
The Professional Services team is led by Connie Alderson Blench, Head of Professional Services. Connie joined Landmark in 2017 and brings over 12 years’ experience in environmental consultancy. Her background spans environmental audits, flood risk assessment and climate change reporting, including leading the launch of Landmark’s climate change reports.
In her current role, Connie oversees the delivery and ongoing development of Professional Services. Her focus is on helping clients understand environmental constraints in context, identifying what is material, what requires further investigation, and how risk may affect decision making across legal, development and investment scenarios.
Supporting delivering at scale
Operational delivery sits at the heart of the team’s effectiveness. Hannah Parr, Operations Manager, oversees both the Customer Service and Environmental Reports teams. Having joined Landmark in 2012, Hannah has progressed through several leadership roles and brings extensive experience of how clients interact with Landmark across services.
Her role focuses on ensuring consistency, efficiency and quality across delivery, while also representing Landmark as part of the cross group Customer Experience team. This operational oversight supports the consultancy function by ensuring expertise is matched with reliable and responsive service.
Sustainability and net zero expertise
Sustainability advisory forms a growing part of Professional Services, led by Sally Redman, Net Zero Lead. Sally supports organisations in understanding and prioritising their decarbonisation efforts, helping them collect and interpret emissions data and set credible near term and long term targets.
Sally’s background spans environmental risk management, including contaminated land, flood and climate risk assessment. Her work focuses on providing clear, evidence-based guidance that supports both regulatory expectations and wider organisational strategy.
Environmental consultancy and emerging specialisms
Consultancy delivery is supported by a growing team with a mix of experience levels and technical focus. Patrick Speer, Consulting Lead, supports the ongoing development of Landmark’s consultancy services. Since joining Landmark in 2023, Patrick has led environmental reporting teams and now focuses on shaping new offerings in response to regulatory and market change. This includes leading work on Biodiversity Net Gain, an area of increasing importance for development and planning.
George Hearn, Consultant, joined Landmark in 2021 after completing his degree in Environmental Sciences. He provides assessments across contaminated land, flood risk and ESG, including work supporting mergers and acquisitions. Alongside this, George contributes to training delivery for both clients and internal teams.
Orla Gannon, Assistant Consultant, joined Landmark in 2023 and plays a key role in contaminated land and flood reporting, as well as contributing to ESG research and Biodiversity Net Gain activity. Her work supports the team’s focus on evolving environmental requirements and service development.
Where client engagement begins
Professional Services is closely supported by Landmark’s customer-facing teams, who play a critical role in identifying when clients require additional interpretation or specialist support.
George Phelps, Customer Service Team Lead, leads the Customer Service team, drawing on over 11 years’ experience in customer service and conveyancing. His focus is on developing a high performing team that provides clear, consistent and timely support, ensuring that consultancy and reporting sit within a strong service framework.
Caitlin O’Sullivan, Senior Customer Services Advisor, has been with Landmark for seven years and works on complex cases across products and consultancy services. Her role involves coordinating with internal teams and suppliers to ensure issues are understood and resolved efficiently.
Sam Warrior, Customer Success Consultant, bridges customer support, education and internal development. Alongside ongoing client support, Sam contributes to the delivery of the Landmark Academy and supports sales and marketing activity, helping translate environmental information into accessible learning.
A joined-up service
What defines Landmark’s Professional Services team is not a single discipline, but how their expertise connects. Consultancy, sustainability advice, reporting and customer engagement are closely aligned, allowing clients to receive interpretation, guidance and support in a way that reflects how environmental risk and ESG considerations now affect real decisions.
Professional Services exists to provide clarity where complexity remains, and the strength of the team lies in the people delivering that work.
To learn more about Landmark Information’s Professional Services team, read Landmark Information’s Professional Services: Turning environmental complexity into clarity
Article originally published by Landmark Information Group here.